Return and Refund Policy

At Lunatiqs, we prioritize our customers’ satisfaction and aim to ensure a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund policy will guide you through the process.




Eligibility for Returns

  • Items must be returned within 14 days from the date of delivery.
  • Items must be in original, unworn condition, with all tags attached and packaging intact.
  • Any item that has been used, damaged, or altered in any way will not be eligible for a refund or exchange.


Non-Returnable Items

  • Custom-made or personalized items.
  • Items marked as “Final Sale.”
  • Gift cards.




Return Process

  1. Initiate a Return: Contact our Customer Support Team at contact@lunatiqs.com with your order number and reason for return.
  2. Prepare the Package: Place the item(s) in original packaging with all accessories and tags.
  3. Return Shipping: Customers are responsible for covering the return shipping costs, except in cases where the item is defective or incorrect.




Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., a defective or incorrect item).




Exchanges

  • If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.




Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost or provide a full refund.




Contact Us

For further assistance or to initiate a return, please reach out to us at contact@lunatiqs.com. Our team is here to help!

TERMS AND CONDITIONS

Introduction

These Terms and Conditions govern your use of our Website and services provided by LUNATIQS. By using this Website, you acknowledge that you have read, understood, and agree to these Terms.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using this Website, you represent that you meet these eligibility requirements.

Use of the Website

You agree not to:

  • Use the Website for unlawful purposes.
  • Violate any local, national, or international laws while using the Website.
  • Attempt to gain unauthorized access to our systems or networks.
  • Reproduce, duplicate, or copy any part of the Website without our permission.

Account Creation

To access certain features of our Website, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Products and Services

We strive to ensure that product descriptions, pricing, and availability are accurate. However, we reserve the right to:

  • Correct any errors or inaccuracies.
  • Change or update information without prior notice.
  • Cancel orders that violate our policies.

Payments

All prices are listed in EGP unless stated otherwise. Payments must be completed at the time of purchase. We accept the following payment methods:

  • Visa
  • Mastercard
  • Cash on Delivery

For more information, please refer to our Refund and Return Policy.

Shipping, Returns, and Refunds

  • Shipping Times: Estimated delivery times are 5–10 business days. Shipping times may vary depending on your location.
  • Refund and Returns Policy: For information regarding returns and refunds, please visit our Refund and Return Policy.

Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of LUNATIQS and is protected by copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any damages, including but not limited to:

  • Direct, indirect, incidental, or consequential damages arising from your use of our Website or products.
  • Losses resulting from errors, interruptions, or delays in service.

Termination

We reserve the right to suspend or terminate your access to our Website at any time, without notice, for any reason, including breach of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of Egypt. Any disputes will be resolved exclusively in the courts of Egypt.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and LUNATIQS.
  • Severability: If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.